We hope your moissanite or jewelry
purchase has exceeded your expectations. However,
if you are not completely satisfied with your jewelry
item, it may be returned for a full refund (less any
shipping & handling charges) or exchanged within
30 days.
Please note that any charges to your account from
MoissaniteDiamond.com will appear as "Arkumi-Spencer
& Spencer" on your billing statement.
Items that have been worn, resized, engraved, (unless
engraved incorrectly by MoissaniteDiamond.com),
or altered or damaged in any way cannot be accepted
for return. If a piece engraved by MoissaniteDiamond.com
was not engraved with the letters specified in your
order, we will send you a new item engraved with
the
correct letters. Items will only be accepted if they
are returned with all of the original packaging materials
and documentation, as specified below.
All jewelry returned for refund or exchange must
have the original security tag on the item for refunds
to be processed. MoissaniteDiamond.com will not
accept or process the refund otherwise.
Eternity bands are custom made per order, so when
ordering please make sure you have the correct ring
size.
Eternity bands and eternity engagement rings have
a 15% restocking fee. Platinum rings have a 10% restocking
fee.
Warranty
To ensure the highest quality, all Charles & Colvard
created moissanite jewels are evaluated to exacting
standards by specially trained gemologists, quality
control personnel, and automated video imaging equipment.
All of our jewelry comes with a Charles & Colvard
”Certificate of Authenticity and Limited Lifetime
Warranty” card.
MoissaniteIsForever.com has a one year manufacturer's
warranty on all of its jewelry. If any damage should
occur, we will gladly repair your jewelry item.
Exchanges
Exchanges are simple. You can return your moissanite
or jewelry item 30 days of shipment from MoissaniteIsForever.com,
to exchange it for another selection. For an exchange,
we will issue a credit for the price of the item (minus
any additional shipping upgrades you may have purchased).
You can apply this credit to the purchase of any other
selection of your choice. If you have any questions
about our return procedure, please do not hesitate
to contact us.
Ring Size
If your ring does not fit, we will resize it free
of charge within 30 days of its original shipment.
Resizing will take approximately 5 business days.
Eternity bands cannot be sized.
Returns
MoissaniteIsForever.com merchandise is very valuable
and requires that we take special precautions in
shipment.
To return a jewelry item to MoissaniteDiamond.com,
follow the checklist below:
1. Call MoissaniteDiamond.com customer service at
(800) 561-6488 for a Return Authorization Code.
2. Secure your jewelry inside the original jewel box.
Make sure to include all packaging, including any
protective wrapping. Do not forget to include your
moissanite certificate. (The moissanite certificate
carries a $15 replacement fee.)
3. Place it all inside a shipping box.
4. Write your Return Authorization Code on the box
next to the shipping address.
5. Ship the item by any traceable shipping method
and request a return receipt for your records.
We will notify you once we have received and processed
your returned item. Please note that any unauthorized,
improperly packaged, or non-insured returns may be
returned to sender. Returns can take up to 30 days
to process.
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